How do you know when a project is truly finished?
Too many teams launch deliverables only to face questions, rework, or stakeholder frustration. The problem? “Done” was never clearly defined.
Setting a shared definition of “done” at the start helps everyone know what success looks like—and what it doesn’t.
Why Defining “Done” Matters
- Prevents scope creep and last-minute surprises
- Aligns team and stakeholder expectations
- Clarifies handoff, testing, and acceptance criteria
- Ensures value is actually delivered—not just activity
What “Done” Should Include
1. Deliverables Are Complete and Reviewed
All agreed items are built, tested, and approved. No placeholders, no half-finished features.
2. Acceptance Criteria Are Met
Predefined criteria for quality, functionality, and usability are satisfied.
3. Documentation Is Finalized
User guides, training materials, SOPs, or support docs are complete and accessible.
4. Stakeholders Have Signed Off
The people who requested or rely on the work confirm it meets their needs.
5. Outstanding Issues Are Closed or Logged
All bugs, questions, or changes are either resolved or formally tracked for future follow-up.
6. Operational Handover Is Complete
The project is integrated into daily operations, and relevant teams know how to support it.
How to Align on “Done”
1. Define It at Kickoff
Ask: “What does ‘done’ look like for this project?” Document it early.
2. Use a Checklist
Create a shared “Definition of Done” list. Review it regularly as part of sprint reviews, demos, or phase gates.
3. Revisit When Scope Changes
When work expands or shifts, update the definition accordingly.
4. Confirm Before Closure
Use your “done” checklist to drive final reviews and sign-off. Don’t assume—verify.
Summary: Don’t Just Finish—Finish Right
Defining “done” isn’t about bureaucracy—it’s about clarity. It helps your team close with confidence, your stakeholders know what to expect, and your project deliver real value.
Before your next project ramps up, pause and ask: “What will tell us we’ve succeeded?” That answer is your guide.